Do I put a complaint to Osakidetza?

Hello

The other day I had consultation at crosses and when asking for strips (I have the next consultation in 6 and a half months) tells me, how many?And I tell him, give me 30 please that the last time I was short.Total, the nurse (assuming that she is a nurse, will be managing that I know) she goes and tells me, 6 * 4 = 24 I give you 24 and I tell her it does not come to me.Total, no case, keep filling the bag and say how many have you put?24. What's your name?as ?What are you called to put a complaint?Total goes where the doctor, a new one was not mine, which tells me that they can only give 4 per month.And I tell him, you are lying to me and you know it.But come on, help 0.

Total I left there with my 24 p ***** boxes and quite bada paston ....

What would you do?Would you put the complaint?What can I get?It is that in the end it is a pain to return to the hospital to put the complaint and to not get more than an apology but to have to go the same if they run out (which custa money, meter, car, parking etc)

Welcome all opinions.Mia, seen what has been seen, is that to save, before cutting social benefits, the salary to officials will be lowered again.:-)

Let's see, it is not very clear to me.
How many strips is each box?Those used by my daughter bring 50 strips per box.If you get 6 daily controls, spend about 180 strips per month.In six months, I get out that with those 24 boxes you are left over.

It seems very good to me to protest if you are right, but protest because you want them to give you to get over, Hum, it will not.

Regarding the salary of the officials, it shows that you are not.I am either, but I think it is good that they always pay the duck and do not see meaning to what you say.If you said it from politicians, or the managers of the savings banks, it would agree, but the officials are the doctors, the police, the teachers and many more who are giving the callus for a quite scarce salary.

Anyway, I recommend that you let it be, because I don't see you are right.

I totally agree with Alea, 4 boxes are 200 strips a month (that correct me if I'm wrong) are the ones that gave me before, I measure me 6 or 7 times a fixed day and I had left strips ..... You have noComplaint reason, many already wanted to read the forum to have that number of strips a month.

I come to spend practically a box of strips per week, so if it were to the doctor and had to ask you to throw until my next visit in 6 months, I would have to give me about 27 boxes, and when I told you that would put your hair on your tipOf the whole body and then I would give me 3 boxes, as always.

The theory says that they should give you to your next visit to the endo.That is the theory and you have the right to ask for it, but I already tell you that they never do it.But if you get Farruco, they must do it.But of course, you risk "punish you" giving you less strips than you usually use.They usually give us the strips (I do not have endures at crosses, but in Basurto) of 3 in 3 boxes.Before which you have to be constantly going to consultation A for more.It is an absurd system that causes great damages to the patient in loss of work, time, etc.But it is what there is.And it is not easy for us to change it from the association.

If you keep wishing to your next visit to the endo, and do not want to give them, you can and you must fill in a complaint in "patient care" alluding to your right to receive material until your next visit.The problem is: how much?MMMH ... There they could put yourself in a tighten, because they are handling generalist protocols that do not contemplate the due customization, with which you can see yourself harmed.

It seems to me a brutal delay to have to go 83658971525 times the specialist for recipes, strips, needles or whatever.

I don't know what the organization in the Basque Country will be like.
The claims that I have presented in Valencia have always paid off, they have always answered me and have proved me right (because I had it :)).
We must lose the fear of claiming, obviously whenever there is legal arguments to support it ... in the "and you more" patients we always lose.

In Valencia, a project is paralyzed where chronicles are facilitated directly in the pharmacy, unless there are dose modifications, which then must go to the doctor.
In Castellón it was implanted but I do not know its degree of real use.

On the other hand, it seems successful to link all the medicines and health products with the specialist that takes us.
It is a nonsense that the specialist Paute Levemir and that the header has to do the recipes ... the same happens with strips, needles, insulin or whatever.
Only by changing primary consultations would be very overbury.

I would love to be in your situation either with your calculations (5 boxes/month) or with the calculations of the person who attended you (4 boxes/month) and in addition to those calculations I would love to give me material for 6 months(2 queries/year to prescribe and material) but unfortunateThey give me the material many times a year (too many).
A box lasts about 9-10 days (doing 4 to 5 controls/day) and as soon as I will end up I have to go or send someone.All my consultations are for "strips and ...", I interspersed in the "and ..." the other things I need (needles for plugmas and insulin).

My situation is meaningless, something that could be fixed at most with 6 queries/year to prescribe and material will be fixed almost with triple consultations when the year ends (and it is no exaggeration).Leaving the patient aside ... that implies greater costs to the system, greater saturation of consultations, more than ...

Blessed problem you have Volodia, I would love to have your problem.

Thanks for the multitude of answers, it is very much appreciated

In parts, several say that I am better than many, which, without a doubt, is true.However, which does not seem like a good argument.Following the argument, in Spain now there are unfortunately 5 million unemployed, do not they have the right to complain because in Africa there are people who are starving?Sorry for the barbarity that I just released, but it is just to give a clear example of why I think it is not a 100% valid argument.

Rather, what I wanted to know is whether there is any limit or not.

Grondullo, we used the same Stirras, indeed as I told you I would have used 26 or 27, I passed with 30 and I admit it, but it was not premeditated, I was not thought about it and rounded the truth, but it is what 2 weeksI will have to go back and I think it's a step back .....

On the other hand, honestly, if they had told me, look, I will give you less because they have told us that eye, that you have to watch costs etc, because I would have understood, but since I played the typical without wanting to curra that you areforgiving my life because I bounced more than the account, I admit it ...

It is that the theme of the strips is a nonsense we take it where we take it.

1º The needs of strips are personal ... there are people who pass with 3 measurements/day and take it phenomenal while others with 7 measurements/day can barely control diabetes
2º The needs are unpredictable ... a simple unexpected hypo already forces you to use minimum 1 or 2 more strips of the usual daily
3º As long as the strips continue to be considered as an expense and not as an investment, nothing will change
4º While the results of self -analysis are also not used by doctors and educators in an efficient way, we will be half using a huge amount of information.Especially in primary care.

What comments on whether there is a limit, since the reference is given by the Spanish Diabetes Society ... that is, the endocrine:

Volody if you consider that you have to make a complaint do it, my post was not in the sense of saying that you do not make complaints.

I am not happy with my situation and I am looking at how to make a complaint but I want that complaint to reach the right place to get it to serve something (face a nurse little will solve ...).
The material is given in primary care with which the problem (in principle) I have in primary care.
In primary care (general medicine consultations and nursing consultations) there is no patient care service (at least in my autonomous community) and when you have a problem in primary care you have to go directly to management, this have confirmed it to meIn different places: the health center itself I am going, a central outpatient where what there are are specialist consultations and the hospital patient care service (although it is not a problem of its competition can always guide you with subject problemssanitary).
The site where to make the complaint is located but before going and making the complaint I want to cover my backs a bit and see what I can take from the hospital endocrinology team (which are ultimately the ones that take me).
At the moment I have spoken with the educator about the theme of the strips and what I told me did not like anything, if the situation becomes difficult and the posture of the hospital endocrinology team does not change the thing could even become worse (by caseIt wasn't good right now ...).His words commenting on the subject were "we have signed 3 strips a day with the & LT; Health Service of my Autonomous Community & GT;"To what I said "seem few and it seems a bit contradictory with what I see that we are asked when we come to a consultation of both educator and endocrine" to what he answered again "we have signed 3 strips to theday with the & lt; health service of my autonomous community & GT; ".
I did not want to insist much more but it is something that serves as the thermometer ... at a given time if the thing gets ugly with the complaint in primary care could be the case of not having support from the hospital that is where they really take me.
I still have a bullet to spend that in principle it is more important than the educator, the endocrine, I am aware of the next consultation, I will comment on the subject and try to make a report where the material I need per month is recorded, but something like that(which in principle has more weight and therefore it should be more reassuring) for different reasons I do not have much hope in it, for counting one of the reasons: if the report is made but there is an amount of scarce material that report would go againstWhat I am looking for is more material.

This story has at least a paradox, the educator of the phrase "we have signed 3 strips a day with the & LT; health service of my autonomous community & GT;"It is one of the signatories of that document of the Spanish Diabetes Society that Owash has commented and according to that document (Figure 1) Type of treatment: Bolo-Basal Insulina Therapy-& GT;Stable glycemic control -& GT;3-4 times a day + profile 6-7 points/day/week, but when I put it into practice that remains in "we have signed 3 strips a day with the & lt; health service of my autonomous community & GT;".

Anyway ... that each one has their stories ...

Volody if you consider that you have to make a complaint make it but inform yourself well where to do it and the position of all the parties involved, lest you do it and stay with your ass in the air.

Volodia, I reiterate that what does not seem good to me is that you complain if they are giving you more than you are really going to use, according to the accounts you threw.

That said, I answer TNT:

I suppose that the educator you are talking about is Teté, for the data you give, and that the endocrine will be some of the team: Lavilla (Teté husband), Elijah, Marta, etc.It doesn't matter.If you are going to put the complaint in management and do not have a favorable report of the endocrine, put the complaint without a report.We are talking about primary care, which is where the strips give you, because I do not give you enough because you need to get x daily controls to maintain glycemic stability.With my daughter I did so at the beginning (anyone asks for a report to the offender) and the problems were over.

If that does not work for you, ask to speak with Edelmiro, who is the head of the endocrinology service, to see if he can do something.

Anything but stand still.

Well here also give us the strips in the ambulatory, the nurse of the header and what is worth is the endocrine report, I have already told in the forum that last year when I changed my bomb and the meter, the endocrine made usTo all a new report asking for 300 monthly strips and that is now given, for now without problems, as my nurse says, the report sends !!!!!!!!!!
The sad thing is that in each community or even in each area of ​​the same community it is different ... some have to beg for more strips and others do not have problems .... very unfair !!!!!!!!I believe how Owash that you have to put complaints whenever they don't give us what we need.

Thank you again to everyone, what gave me the thing to make the complaint is not to keep my ass in the air but I do not want to whistA currela, like everyone else.I think I will refrain, I don't know.

Alea, I reiterate that with the strips they have given me, it does not arrive, do not read only the part that is good to your arguments, I have given me 24 I will use 26/27 are missing 3. And in fact, by the way, the first post is practicallyAn insult because of that "you ask for you to get over."I do not bite my fingers for love of art or re-surboxes.

Helloaaaaaaaaaa,
The strips are given to me by the nurse of the header doctor, it gives me 3 boxes every time I go, he has never put me, we are not having any problem so far, I use 3-4 strips a day, beingIn honeymoon because I have a quite good control for now, I am very stable
Greetingsssssssssssss

Let's see, Volodia, that I am one of those who complain if they do not give us what is necessary, and it seems good to complain, but you said that you wanted more boxes to have plenty.That is what I don't see.
My daughter is given all those who need, without obstacles, but we do not ask for about, perhaps because we don't need.
Of course, we are not lucky that they give them every 6 months and you have to go every month.

I only told you that, according to your accounts (not mine) you need about 180 strips per month.If they give you 200 they are already giving you left over, I do not understand what you ask for more.

I don't know where I say I ask to have plenty.I am selfocito "to 6 punctures a day I will spend 26 or so, no 30, but I have already fallen short 2 times and they are worth a paston ..." I have already explained that it rounds badly, not that I have asked "so that on"With the" And I have fallen short 2 times "I just explained that I have left a paste.Anyway, thank you all.

You are already complaining about you, Osakidetza is for me the best health service in the state and I don't think they stop giving you strips whyHe wins.
All the best

domies said:
is already clear that you are left over, Osakidetza is for me the best health serviceof the State and I do not think they stop throwing you because they want.
GREETING

I don't want to get in eleven bullet shirts and I'm doing it.Why do you know and you can confirm that it is not as he says?

My health center or the hospital may be that people do well and not others.Not all nurses are the same, nor do they all behave the same.

Please, let's avoid controversies ... I had to put a claim addressed to the director of the Murcia Health Service because they did not give me the strips or with the endocrine report, putting the formal complaint and when they answered me there were no longer problems.

I beg you not to believe controversies in the forum.

Ufffffff !!This thread may be 6 years old ... ??The forum already existed in 2011 .. ??@-)

This year we have turned 10!;)

I prefer to comment more, but what I will always say that we have to be united, always ask before.