The Opinat company and the Sant Joan de Deu hospital in Barcelona have signed a collaboration agreement for which Opinat has implemented its measurement and management software of the experience of patients in the hospital
Opinat measures in real time and in a totally integrated way with its management systems the degree of satisfaction of users who are treated in the urgencies, external consultations and hospitalization, using the Net Promoter Score metric.In this way, the Sant Joan de Déu Hospital reinforces its commitment of excellence in the treatment and quality of care towards its patients.
But the most important thing in this agreement is that Opinat donates 100% of the billing that this project generates to the center per the innovation of children's diabetes in order to collaborate in the investigation of this disease, which affects more than 30,000 children andGirls in Spain.For Opinat this is a key project within its corporate social responsibility strategy, not only for the success it has had in the hospital but, above all, for the contribution it makes in the field of medical research.
Opinat Opinat is a totally cloud company that manages from beginning to end the entire process of customer experience measurement in companies of any sector and size.To do this, it has its own software that allows you to listen to the client's opinion in real time and consequently react in time to negative opinions that can generate a bad reputation, not only in the mouth-Oreja but also on the Internet.Opinat implements the Net Promoter Score (NPS) system as an international metric to measure the recommendability and fidelity of the company.
Sant Joan de Deu Hospital The Diabetes Unit of the Sant Joan de Déu Hospital in Barcelona is a highly specialized unit in the treatment of children and adolescents with diabetes.Currently, more than 650 pediatric patients with type 1 diabetes and almost 50 with other rare forms of diabetes.The Sant Joan de Déu Hospital is one of the main referents inside and outside Catalonia in pediatrics, obstetrics and gynecology, and in high specialization areas such as neurosciences, neonatology, oncology or cardiocirugia.The center, which belongs to the hospital of San Juan de Dios, serves every year more than 120,000 emergencies, 25,000 income and 200,000 visits, combining the latest technology with personalized assistance based on its hospitality and solidarity values.
Center per The innovation of El Cidi Infant Diabetes, the Innovation Center for Child Diabetes, is the only center throughout Europe dedicated to type 1 diabetes mellitus from a comprehensive approach, combining the triple function of promoting lines of research destinedto produce significant changes in this disease;Improve patient care and sensitize society about children's diabetes.It is an initiative that part of the affected families and that has promoted and developed the Sant Joan de Déu Barcelona Hospital and the Foundation for Research and Teaching Sant Joan de Déu, with the support of the social work "La Caixa".
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