Leeef
07/19/2020 5:09 p.m.
Hello, let's see if you can help me, to catch us on Sunday and there are no one to call😣
We use the Dexcom G6 in a Samsung S8 and in the receiver that brings Dexcom (his own mobile), he had to change sensor and transmitter the latter for the first time, and the transmitter did not let us disable it in the mobile of Dexcom, so we remove itFrom the Samsung, the warm -up began and at 2 hours ready, but the transmitter code is not changed so it does not work for us, and we need them the 2 assets because it is a girl and the Samsung is mine, so ifI am leaving there are no readings.We have read the manual and we find nothing
I hope I have explained well haha greetings
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Complicated, but I understand you the concern
Maybe the connection with the Dexcom receiver is no longer possible, but I would send a message or call Dexcom.
I hope it is fixed!
DM1 desde Marzo 2018 (53 años). 7-10 unidades basal: Abasaglar (insulina glargina). NovoRapid. Factor 1.0/1.5.
Vivo en Alemania. CarboH total dia 70-80 gr. Deporte Gym todos dias L-V 1h-2 h
HbA1c 5,5% (Abril 2022)
Dexcom G6
You could try to make a receiver's "reset.Normally it has to be "prick" (without doing much force; as if you squeeze a normal button -not tactile -) with a clip holder unfolded in a hole located in the back of the receiver.
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Leeef
07/19/2020 9:47 p.m.
Mamarvazq said:
You could try to make a "receptor's reset.Normally it has to be "prick" (without doing much force; as if you squeeze a normal button -not tactile -) with a clip holder unfolded in a hole located in the back of the receiver.
Let's try right now, we were looking at how to reset it and we didn't know how, thank you 🙋♀️
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Leeef
07/19/2020 9:47 p.m.
jldiazdel said:
complicated, but I understand the concern
Maybe the connection with the Dexcom receiver is no longer possible, but I would send a message or call Dexcom.
I hope it is fixed!
If we do not get a solution we will call for alleged.
Thank you so much
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Leeef
07/19/2020 9:50 p.m.
leeef said:
mamarvazq said:
you could try to make a "receptor's" reset.Normally it has to be "prick" (without doing much force; as if you squeeze a normal button -not tactile -) with a clip holder unfolded in a hole located in the back of the receiver.
Let's try right now, we were looking at how to reset it and we didn't know how, thank you 🙋♀️
Could you tell me what happens once you do?Does the screen turn on or something?
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The screen is turned on as factory.
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