ABBOTT statement on free system

URGENT SECURITY NOTE

Product: Applications for Freestyle LibreLink and Freestyle Free 3 (all versions)

Reference: ADC FA1010-2023

Manufacturer's communication

Dear Customer:

Users who use the Android 13 operating system with the Freestyle LibreLink application (with activated alarms) or free freeyle application 3 may experience prolonged period loss periods, which could affect the ability to receive alarms or glucose readings.If this happened, turns off and activate the bluetooth or turn off and turn on the phone again.Please continue reading to obtain additional information.Note: If you are not sure which operating system you are using, consult the section "How to know the version of your operating system" below.

Problem / Subject

Abbott has recently discovered that, if smartphones are used with the Android 13 operating system, users can suffer prolonged period loss periods in Freestyle LibreLink and Freestyle free applications for Android.During these prolonged period loss periods, users of glucose alarms will not receive low or high glucose alarms and free -free 3 users will not receive glucose readings.If you are free freeyle user 2, this problem does not affect your ability to obtain glucose readings by scanning the sensor through Freestyle LibreLink application or with the reader.

Potential damage

Not receiving glucose alarms could lead not to detect a low or high glucose level, with the consequent impact on treatment, such as not administering insulin (if the glucose is high) or not taking glucose (if the glucose is low).Not receiving glucose results (only for free freestyle 3) could lead not to detect high or low glucose levels, with the consequent impact on treatment, such as not administering insulin (if the glucose is high) or not taking glucose (ifglucose is low) when required.

Measures for users

If you experience prolonged periods of signal loss, any of the following actions should help recover the connection:

Turn off and turn on the Bluetooth from the Android phone settings Turn off and turn on your phone again adjusts the signal loss configuration by enabling the option "Criss not to disturb."Please check the page www.freestyleandroid.com for more information on how to configure alarms.

If you have not updated the operating system of your phone to Android 13 and you are using the Freestyle LibreLink or Freestyle Free 3 application, we recommend that you delay the update until you receive a new ABBOTT notice.

If these steps do not solve the problem please call customer service in 900 300 119.

You will know that you have connection when the symbols (see below) disappear from the application.

If in the future you experience a prolonged period of signal loss you will need to repeat one of the previous steps.

It is important to note that signal losses may occur for reasons outside this problem.For example, a signal loss may occur if your phone is too far from the sensor.If this occurs, follow the instructions described in the User Manual Problem Resolution section.

This problem does not affect you if:

You use the reader to start the sensor you use the Freestyle LibreLink or Free -Free 3 -free 3

Check the telephone operating system version

If you wantCheck what operating system you have installed on your phone, follow the instructions that we indicate below:

Open the Android phone configuration app on the menu Search the "About the device" section, then click on Android version

We apologize for any inconvenience that this can cause you.

We have informed the Spanish Agency for Medicines and Health Products and we are working to solve this problem.We will notify you when this problem is solved.

If you have any other questions or want to report a device failure, call ABBOTT customer service at 900 300 119.

Sincerely,
ABBOTT, Diabetes Care

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Here new Abbot update:

Important communication about
Freestyle LibreLink application for Android, all versions

Dear User:

Thanks for being one of our valuable users of the Freestyle FreeLink app.

Recently we send you a communication on the compatibility of the Freestyle LibreLink app with the Android Operating System 13. This problem could cause prolonged periods of signal loss in the app, and in turn affect the ability to receive alarms.

We are pleased to inform you that our latest version of the Freestyle LibreLink application (2.8.4) is now compatible with Android So 13. Please update your freeLink freestyle application for the Android operating system to the latest version (2.8.4) as soon as possible forMake sure you receive glucose alarms on your phone when you use the Android SO 13 application.

To check what version of the application you currently have, look at the screen about the application.Make sure you are using version 2.8.4 and your phone has at least the Android 8 operating system installed if the application was not automatically updated to version 2.8.4, you can update it manually following these steps:

Open the Google Play Store application
In the upper right, touches the profile icon
Select Administer applications and devices.Locate Freestyle LibreLink application with the "available update" label
Click update
If you want to check what operating system you have installed on your phone, follow the instructions we indicate below:

Open the android phone configuration app
In the menu look for the section on the device, then click on Android version
Keep in mind that Android SO 13 users with version 3.4.1 or anterior of the Freestyle Free 3 application may still be experiencing prolonged period loss periods that could affect their ability to receive alarms and glucose readings.A new version of the free freeyle application 3 android so 13 will soon be available.Visit www.freestyleandroid.com for more information.

Thank you for your invaluable patience while we work to launch the update of the app.If you need additional help, please contact our customer service at 900 300 119. We are delighted to solve your questions from Monday to Friday from 8.30 a.m. to 7:00 p.m. and on Saturdays from 9 am to 6 pm except holidays.

Sincerely,

Abbott Diabetes Care

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