DEXCOM, Error: HWRFT

tica's profile photo   03/29/2012 6:08 p.m.

  
tica
03/29/2012 6:08 p.m.

I make you a summary of the story:
On Saturday I put the sensor, I calibrate it and give me it says that the sender does not find.Normal, he is about two years old and I read that normal life is 1 year and a half.As it is weekend and Novalab does not service, I have to wait until Monday.
Monday calls my sister (I just started working and I don't seem good to talk about diabetes in the work) and they tell her that on Tuesday the issuer will arrive.On Tuesday I arrive home at 6:30 p.m. I put the issuer configured it on the receiver and I get the HWRFT error with an exclamation too big to make it something good.I look on the Internet and say you have to call the technical service.I call but the technical service is 9 to 18:30.The next day he calls my sister again, they tell her to reset it with a button that has it, I reset it, it does not work, I reset it again, it still does not work.They call again: the receiver has more than two years (two years and two months) and that is not in guarantee, to buy one or pay the repair (if possible).Today my brother calls, he explains the situation: the gossip has broken down when putting the new issuer, I don't care if the receiver is or not in guarantee ... In the end they will look at him, tomorrow I send it, and they have told methat the sensor that I have taken a week and I have not used it that also returns it to me.
I will tell you how the story follows, but I hope you have a happy ending.(After today it looks good) mainly because the new issuer has cost me almost 400 euros and the economy does not give me to spend (whatever) on the receiver ... so I would have to give up carrying the continuous meter and it is aPena because lately I had become accustomed to carrying him practically, I am doing a lot of sport and gave me a lot of peace of mind at night.He rested a week a month.

Miembro del equipo de moderación del foro
DM1 desde 1988
Mamá de 2 niños y a la espera del tercero
Bomba + Dexcom

  
Epic2008
04/09/2012 1:02 a.m.

Lucky, lately, these of Novolab seem to have spoiled and give better post -sale service.
I have finished the sensors and I need to renew the annual subscription !!!
1Saludo

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